Terms And Conditions

Use of this website is subject to the terms and conditions described below. Users that do not accept these conditions must not use this website

Definitions

Within these terms and conditions, "we," "us," and "our" refer to Mobility Choices Ltd and "you," "your," and "yours" refer to the customer or potential customer visiting the website.

Mobility Choices Company Information

Mobility Choices Ltd is registered in England and Wales at the following address:

117 Wellington Street,
Gorton,
Manchester
M18 8BE

Our email address is: info@mobilitychoices.co.uk

Our Company Registration number is: 6483332
Our VAT Registration number is: 944 0331 47

Postage & Packaging

We try our best to ensure you receive your items as quickly as possible. If an item is in stock, it will be dispatched to you within one working day and in many cases on the same day (please note this is dispatch time not delivery time: delivery times will vary slightly depending on the method of postage). If for any reason there is to be a delay longer than one working day before dispatch, we will email you within that period and offer you the chance of a full refund so that you may purchase goods quickly from elsewhere. Usually, if the item is not in stock, we would still be able to dispatch it within 5-7days.

All items are posted by either Royal Mail First Class, Parcelforce, or by Courier, or extremely large items may be delivered by one of our Team in person.

The cost of postage for Aids to daily living and other products is simply based on weight. We will never knowingly charge more than the physical cost incurred to us for postage and packaging. The website has a complex system in place in order to determine the correct postage charge. If for any reason you think this may be incorrect, please email us before purchase and we will look into this for you.

Format of The Contract

(1) These terms of sale apply to all goods supplied by Mobility Choices Ltd whose Retail Outlet is at 117 Wellington Street, Gorton, Manchester, M18 8BE (the "Supplier").
(2) No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
(3) By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
(4) The contract is subject to your right of cancellation (see below).
(5) The Supplier may change these terms of sale without notice to you in relation to future sales.
(6) These terms and conditions only apply to web site sales; different policies apply in-store.

Damages and Incorrect or Defective Products

If for any reason on receipt of a product purchased from us you find that it has been damaged during transit from us, is the incorrect product, or the product has a defect, the product can be returned to us for exchange within 30 days of receipt.
If we agree upon return that there is a fault, you will not be required to pay the return postage costs, and if an exchange is not possible a refund will be issued.

Refunds

Where a refund is agreed, we will refund you as quickly as possible by the method in which you paid (sometimes we may need to use an alternative method) and within a period of 30 days from your notification of the error, defect, or cancellation.

Returns & Warranties

(1) You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below for more details).
(2) To exercise your right of cancellation, you must give written notice to the Supplier by letter or e-mail (notification by phone will not be sufficient), giving details of the goods ordered and (where appropriate) their delivery.
(3) If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. We can arrange collection of goods but you will be liable for the collection costs. Please contact us regarding return postage/carriage costs. ALL returns are subject to a 15% restocking charge (applied after the standard 7 days Distance Selling Regulations).
(4) Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, subject to the items being inspected and being in the condition as supplied.
(5) If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
(6) If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing or via the e-mail address shown below within 7 days.
(7) All our products, unless clearly stated, come with a full 12-month warranty against faulty manufacture or materials. The warranties are supplied and backed by the manufacturers. In the case of any warranty repairs being needed, you will be responsible for the return and cost of return of the goods to us. Mobility Choices insist that the product must be returned in its original packaging to ensure its safety. In the event of no defect being found with the product, the customer will be responsible for the return shipping and a standard charge of £25 for testing of the product.
(8) Each manufacturer will have different terms of warranty: please contact them or ourselves for more details regarding exclusions prior to purchase. Normally, wear and tear and consumable items such as bulbs, batteries, tyres, and so forth will be excluded from your warranty.

VAT

Individuals purchasing disabled mobility products for their own personal use are usually exempt from paying VAT. We will require you to sign a simple declaration form that confirms you are eligible to receive goods at a VAT exempt price. Our prices are therefore often shown exclusive of any VAT.

You are exempt from paying tax if the following applies:
Individuals: If you are chronically sick or disabled and the products are for your personal use. You do not need a Doctors letter or other such documentation. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to handicapped people.
Charities: Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities.
Buying for someone else: If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.
Non-eligible customers: If you are not eligible for VAT relief, we are obliged to charge you the full 20% VAT on the whole of your order.

What is the definition of "disability" in this context?
VAT law provides certain reliefs for people who are "chronically sick or disabled." "Chronic" is taken to mean lasting a long time and therefore excludes injuries of a temporary nature. However, a long term condition does not, in itself, determine whether someone is chronically sick or disabled. For example, not all those suffering from long term back problems will be chronically sick or disabled; some will and some will not, depending on the severity of the problem. "Disabled" is also taken to refer to a long term condition and includes mental disabilities. Relief under this provision is not restricted to those who are registered as disabled persons. You will find further details and information Notice 701/7 VAT reliefs for disabled people.

Are disabled people automatically exempted from VAT?
No. There is no blanket exemption from VAT for disabled persons

Why can't everything supplied to disabled persons be relieved from VAT?
When VAT was introduced into the UK, it was agreed that disabled persons should not have to incur the tax when buying items designed solely for their use or when having equipment adapted so they would be able to use it. This basic principle still stands, and as a consequence zero-rating does not extend to all goods and services supplied to disabled persons. Moreover, the UK has agreed not to extend its existing zero-rates.

What goods can be relieved from VAT when supplied to disabled people?

The following goods may qualify for relief:

Some medical and surgical appliances
Certain adjustable beds, chair lifts, hoists, lifts and sanitary devices
Emergency alarm call systems
Specifically designed or adapted vehicles and boats
Other equipment and appliances designed solely for disabled persons

Certain conditions must be adhered to in order for these supplies to qualify for zero-rating. These conditions include the following: the design or adaptation of the item; the supply being made to a disabled person for their domestic or personal use; and the receipt of an eligibility declaration form. You will find specific details and further information Notice 701/7 VAT reliefs for disabled people and Notice 701/59 Motor vehicles for disabled people.

What services can be relieved from VAT when supplied to disabled people?

The following services may qualify for relief:

Installing zero-rated equipment which has been designed solely for use by a disabled personm
Adaptation of goods to suit a disabled person’s condition
Repair and maintenance of equipment designed solely for use by disabled people
Certain building alterations

Again, certain conditions must be adhered to in order for these services to qualify for relief. You will find specific details and further information Notice 701/7 VAT reliefs for disabled people and Notice 701/59 Motor vehicles for disabled people.

What if I hire or lease goods?
The leasing or hiring of certain items--for example, wheelchairs and motor vehicles leased under the Motability scheme--may be zero-rated subject to the conditions outlined in Notice 701/7 VAT reliefs for disabled people.

What evidence is required to justify the zero-rating of these goods and services?
In all cases, the customer must be eligible for the VAT relief and the supplier needs an eligibility declaration to this effect. You will find examples of eligibility declarations at the rear of Notice 701/7 VAT reliefs for disabled people.

What about charities?
Certain goods and services supplied to a charity may qualify for VAT relief if they are to be made available to disabled persons. You will find specific details and further information in Notice 701/7 VAT relief for disabled people. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult VAT Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before signing the declaration.

Disclaimer

We have over 10 years of experience in supplying disabled scooters and other disabled products. By ordering through Mobility Choices Ltd, the customer is entering into a contract with MobilityChoices Ltd (see contact details).

Goods purchased from Mobility Choices are at the request of the purchaser. We are unable to offer advice as to their suitability for individuals. The information we offer is for guidance purposes only, and the customer enters into the purchase at their own risk. We are always willing to discuss the suitability of the purchase over the phone or email prior to purchase, but will not be held liable for any loss or injury as a result of the purchasing of an unsuitable product. Certain medical conditions such as Epilepsy would potentially make the use of certain products dangerous, and we would always recommend that you consult your doctor or specialist who knows your medical history prior to purchase.

Please note all details within the downloadable content are supplied from our manufacturers and other people: we will accept no responsibility or liability therefore for their content. They are correct at the time of uploading; however, they are meant merely as a source of help and advice should you need it for your product. This is particularly the case with user manuals and instructions, since these are regularly updated by the manufacturers, so we may not have the very latest copy on our website.